TIPTELECOM
 
Data Capture

If you require help in managing a large volume of calls into your call centre, TIPtelecom provide a Data Capture service so you don't miss any of those important enquiries. The service allows you to set up a series of questions that your customer responds to by leaving voice clippings on our IVR. For example, callers responding to a promotion may leave their name, address and telephone that can then be retrieved during quieter periods and transcribed onto CD or down-loaded over the phone.

Possible Applications

  • Competitions
  • TV Promotions
  • 'Out of Hours' Customer Service
  • Brochure/Catalogue request line

Transcription

Our IVR service can capture up to 10 fields of information without the need for a live operator. This service is ideal for promotional leaflet or brochure requests. TIPtelecomcan capture the various voice files deposited by the caller i.e name & address for brochure enquiries, or answers for competition hotlines. This information can be provided to you in a variety of ways.

  • 'Dial-In' remote access
  • Collect your voice files from an 'ftp' site
  • Burn to CD (prices on request)
  • Full Transcription (prices on request)
   
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